Shipping & Return

Camellia Clothing Online & Email Order Return Policy

At Camellia Clothing, we strive to ensure your satisfaction with every purchase. Please review our return guidelines below:

  1. Return Authorization (RA) Requirement:
    All returns for online and email orders require a Return Authorization (RA) Form. Requests for an RA Form can be made by contacting our web team at 323-484-9150 or info@camelliaclothing.com
    Please note: Any merchandise sent back without the RA form inside the package will be disregarded, and no credit will be issued.


  2. Return Conditions:

●        All items must be returned in sellable condition and in the original packaging as received.

●        Returned products must not be discontinued or older than 14 days from the date of delivery.


  1. Return Process:

●        Once we receive the returned merchandise, our Credits Department will inspect the items.

●        Approved returns will be credited accordingly.

●        Merchandise that is damaged, not in sellable condition, or not authorized will be rejected, and no credit will be issued.


  1. Return Labels:

●        Return labels are issued only for items damaged during shipping or shipped in error.

●        All other returns must be shipped at your own expense and include the RA form.

●        Returns without damage documentation or that are not due to errors will not qualify for a return label.

Important: No returns will be accepted without the completed RA form included in the shipment.




Damage Return Policy

Customers are required to promptly notify their designated sales representative of any damages within fourteen (14) days from the date of the original invoice in order to request a Return Authorization (RA). No credit shall be issued for any items returned beyond this specified timeframe.

We strongly recommend that customers thoroughly inspect all shipments upon receipt and contact us immediately should any damages be identified or if there are any concerns regarding the condition of the merchandise.